1.0 General

All keys must be returned to the Medlock Villas representative upon check out. Any keys not returned will incur a replacement charge of 250 AED per set. All key codes provided should only be shared with resident guests.

Any additional guests staying that are not expected at the time of the booking will result in a 400 AED per night charge.

Guest will be liable for any theft or damage to the property and its contents from the time of entry to the time of departure. The villas provided are strictly for corporate and holiday use. Parties and gatherings of 8 guests or more will not be accommodated. Noise and disturbances will not be tolerated; Medlock Villas reserve the right to ask guests to vacate the villa immediately and no refund will be issued.

All guests are required to accept the above and below conditions prior to booking. A passport copy of the Primary Guest will be required upon arrival as acceptance of the terms listed above and below.

1.1 Pets

Pets are not allowed unless otherwise agreed with Medlock Villas in writing.

1.2 Check-In

Any time after 3:00pm, any early arrivals must be confirmed with reservations prior to arrival. 

1.3 Check-Out

11:00 hours, late check out can be arranged by giving much notice as possible. Late check out will be subject additional charge unless agreed with Medlock Villas in writing.

1.4 Complaints

All complaints must be made in writing to Medlock Villas by email during your stay. All complaints received will be investigated fully with all parties concerned and you will receive a formal reply within 3-5 working days.  Any complaints received after check out will not be entertained. No refunds will be made to guests making complaints after check out.

1.5 Smoke free policy

All our villas are non-smoking. Should anyone smoke in the villas you will be fined 850 AED plus any additional cleaning costs. Guest can use the private garden area to smoke. All cigarettes must be disposed of correctly.

1.6 Prices and Payment

All rates quoted are inclusive of taxes and utility bills. Rates quoted are valid for a period of up to 3 days. Bookings not made within this period will be liable to rate change.

Rates quoted for period of 14 days or more will be regarded as corporate rates. These rates are calculated taking into consideration the number of villas booked and / or the stay period.

Cancellations of long terms bookings will result in rate change for the period of stay.

All payments are to be made prior to arrival. A deposit payment of 25% will be required to confirm the booking. The remaining balance of 75% will be required 14 days prior to arrival or as otherwise agreed with Medlock Villas.

All rates are non-refundable and non-transferable.

We do not store credit card details nor do we share customer details with any 3rd parties

1.7 Security Deposit

A security deposit may be applicable on reservations made via agent websites. The security deposit will vary depending on the number of nights booked, and will be refunded in full 72 hours after guest check out. Any breaches of these terms and conditions will result in instant cancellation of the reservation. No refunds will be made to the reservation or the security deposit.

1.8 Cancellation

All cancellations must be advised in writing by letter or by email. Bookings will be cancelled; however the deposit payment will not be refunded.

All cancellations of long term bookings will be subject to rate change for the nights stayed.

If your booking has been made via an Agent, please see terms and conditions as specified by the booking agent.

2.0 Internet

Hi-Speed Internet access is provided free of charge in all our Villas. A 10GB allowance is allocated per Villa per month. Guests are requested to make use of the allowance fairly and to not exceed the usage limit in any 28 day period. Excess usage will be charged at 20 AED per GB.

Internet services are provided by third part companies. Medlock Villas endeavour to ensure access is available 24/7; however there may be periods where access is limited or restricted due to server maintenance or line issues. During this period internet access will not be available via routers, and all efforts will be made to ensure an alternative method of internet access is provided as soon as possible.

2.1 Extensions

If you wish to extend a stay, Medlock Villas require notice in writing. Please give as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. A payment for an extension will be taken at the time of notification.

2.2 Breakages

Any breakages to the property including fixtures, fittings & furniture will be notified to the booking holder within 72 hours of the checkout date. Breakages will be subject to a 100% markup fee and 25% handling charges. The final invoice amount will be deducted from the credit card originally used to confirm the booking or the security deposit held.

2.4 Housekeeping

Housekeeping is provided to all guests and is scheduled on a weekly basis from the date of check in. Guests are required to allow all housekeeping staff a minimum 60 mins to ensure housekeeping is carried out to your satisfaction. Your weekly clean will include replacement of towels and bed linen and a light clean of the apartment. Housekeeping times may vary from 11.30am – 5.00pm. Our housekeeping team will carry out the cleaning of your villa in your absence if you are not present.

Should you require housekeeping to be carried out at a specific time then please contact our guest services team at [email protected].

2.5 Maintenance

Full maintenance of garden areas will take place once every 7 days. Pool cleaning will take place twice every 7 days. Although Medlock Villas ensure that garden areas and pools are clean at all times, we are unable to guarantee this due to unforeseen weather conditions. No refunds will be made to guests requesting a refund due to weather adverse conditions.

2.6 Security

Medlock Villas have a strict security policy. All our Villas are located in residential areas which have 24 hour security. Any security breaches by guests will result in instant cancellation of the booking. No refunds will be made on any cancellation.

Privacy Policy

All personal data is encrypted and will be processed in a secure way. Medlock Villas takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking.

DISCLAIMER: Guest should be aware at the time of booking that Medlock Villas does not take responsibility for Guests’ possessions whilst they are staying in our properties. We take all reasonable steps to ensure your safety and safety of your possessions but advise you to arrange your own insurance. This applies to items left in your Villas, in public areas and in allocated car parks.